Disclaimer

01 About this disclaimer

This disclaimer applies to content published on momocrown.com. References to “Momo Crown”, “we”, “us” and “our” mean the business operating this website under the Momo Crown brand.

Read it alongside the Terms & Conditions, the Refund & Return Policy and our Privacy Policy. It explains the context of website information; it does not replace the terms agreed for an order or information that we are required to provide.

Nothing on this page asks you to waive a right that applicable law protects.

02 Website information

We aim to present our food, services and brand with care and accuracy. Website content may nevertheless contain an error or become outdated as menus, opening hours, locations or services change.

If a detail matters to your visit or order, check the current information shown for the relevant outlet or service. If information is missing or inconsistent, ask us to clarify it.

A correction to general website content does not automatically change an accepted order. Product descriptions, representations and commitments remain subject to the agreement made and applicable law.

03 Food & photography

Momo Crown is a chef-led food brand, with food made in-house and a focus on quality. The character of handmade food can include natural variation in shape, colour and presentation.

Photography

Images present the character of a dish. Styling, serving vessels and photographic props are not included unless the listing says otherwise. The item description explains what is included in your order.

Preparation

Small differences can arise between individually prepared servings. Those differences do not excuse a materially different product, an incorrect portion or a failure to meet an agreed description.

Packaging

Dine-in presentation and takeaway packaging can differ. Packaging shown in a photograph should not be treated as a separate product unless it is expressly offered as one.

General wording about variation does not permit undisclosed substitutions that change a dish’s ingredients, allergen information or agreed suitability.

04 Allergens & dietary needs

Please tell the serving outlet about an allergy, intolerance or specific dietary requirement before placing an order. Ask for current information about the particular dish, including its sauces, toppings and accompaniments.

• Check each time. Recipes and suppliers can change. Previous experience with a dish does not establish its current ingredients.
• Ask about preparation. Cross-contact can occur where ingredients, equipment or preparation areas are shared. Ask the outlet about the risks relevant to your order.
• Read dietary labels carefully. A vegetarian or vegan description does not, by itself, mean a dish is free from allergens.
• Resolve uncertainty before eating. If the suitability of a dish cannot be confirmed, do not order or consume that item.

This website disclaimer is not a dish-by-dish allergen declaration. It does not replace accurate allergen information, appropriate preparation controls or our responsibilities under food-safety law.

For a question about food being prepared now, use the outlet’s live contact route. General email may not be read before preparation or delivery.

05 Nutrition & wellbeing

Food stories, ingredient descriptions and general wellbeing content are provided for information. They are not a personal medical assessment or a recommendation to treat a health condition.

If nutritional values are published, check the stated portion size, ingredients and calculation basis. Different portion choices, additions or substitutions can affect the values. This does not remove any requirement for nutrition information or claims to be accurate.

For a diet that depends on a medical condition, seek guidance from an appropriately qualified health professional and confirm the relevant food information with the outlet. A general website description cannot establish individual suitability.

06 Prices & availability

Menus, prices, offers and service availability can differ by outlet, ordering channel and time. Check the information for the channel through which you are ordering, including applicable taxes, delivery charges and offer conditions.

The total payable and relevant conditions must be clear before you complete an order. Promotional photographs or older social posts should be read with the offer’s stated dates, eligibility and availability.

A website error does not authorise an extra charge without your agreement. Any issue affecting an accepted order must be handled under the agreed terms and applicable law, including any right to a refund or another remedy.

07 Online services

Website access and online features may occasionally be interrupted by maintenance, network problems or other technical issues. We do not promise that every page or function will always be available without interruption.

If an ordering or payment screen fails, check for an order confirmation and the status of your payment before trying again. Contact the order-support route if the position is unclear, to help avoid duplicate orders or payments.

Preparation, collection and delivery times described as estimates can change. A firm commitment remains subject to the terms agreed, and an estimate does not remove rights that apply to an unreasonable delay or failure to provide the service.

08 External services

Our website may link to or include services operated by other organisations, such as ordering platforms, payment services, maps or social media. Their own terms and privacy notices can apply to their services.

A link does not, by itself, mean that Momo Crown endorses every statement on the linked website. We do not control independent websites or guarantee that their content will remain available or current.

This does not remove responsibility for our own food, statements, actions or legal obligations when we use an external service. If an issue relates to a platform order, use the support route shown for that order and contact us where the issue concerns Momo Crown.

09 Your rights

Your mandatory consumer rights remain protected. This disclaimer does not exclude rights relating to food safety, product quality, accurate descriptions or services that must be performed with appropriate care.

Nothing in this disclaimer excludes or limits responsibility for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited.

Responsibility for a particular loss, and the remedies available, depend on the facts, the terms lawfully agreed and applicable law.

If this wording conflicts with a mandatory legal protection, that protection takes priority.

10 Updates

We may revise this disclaimer when website content, services or relevant legal requirements change. The revision date appears at the top of this page.

A later revision does not retrospectively reduce rights or agreed benefits attached to an existing order. Applicable law and the terms agreed for that order continue to apply.